Refund & Return Policy

You must check the product in front of the delivery person before accepting the parcel.

• You received the correct product.
• The correct shade or variant was delivered.
• The product is not damaged.
• The package and product are in acceptable condition.

Important: Once the delivery person leaves, we will not accept any return or refund request for makeup, skincare, beauty or personal-care products, except where required under applicable Bangladesh law.

For beauty and makeup products, Glowify BD accepts returns only when:

• You received the wrong product, or
• The product was damaged when delivered.

The issue must be identified in front of the delivery person. We do not accept returns because you changed your mind or no longer want the product.

Customers are responsible for selecting their preferred makeup shade when ordering online. If Glowify BD delivers the exact shade you ordered but it does not match your skin tone, the product cannot be returned or exchanged.

Please review shade information carefully before placing your order.

For hygiene and safety reasons, makeup, skincare, hair-care and personal-care products cannot be returned after the package or seal has been opened. Once opened, these products cannot be resold to another customer. This applies even if the product has only been tested once.

Lifestyle products have a different return policy. Lifestyle items may be eligible for return even after opening the package, provided the product is returned in acceptable condition and meets the applicable return requirements.

• Clothing
• Bags
• Sunglasses & Eyewear
• Jewellery
• Fashion Accessories
• Other lifestyle items

• Check the item while the delivery person is still present.
• Do not accept the product as normal if there is an issue.
• Take clear photos or video if possible.
• Contact Glowify BD immediately.

After verification, Glowify BD may provide a replacement or refund depending on the situation.

Approved refunds will be processed through an appropriate payment method. For online payments, refunds may be sent through the original or another suitable payment method depending on the transaction. Processing time may vary depending on the bank, payment gateway or financial service provider.

By accepting the parcel after checking it, you confirm that:

• The correct product was delivered.
• The correct shade or variant was delivered.
• The product was not visibly damaged at delivery.

For beauty products, no return or refund claim will be accepted after the delivery person has left, except where required under applicable Bangladesh law.

Contact Us

For any return or refund issue, contact Glowify BD Customer Support through our official website or communication channels.

Website: glowify.shop

Glowify BD — Your Beauty, Your Light.